Toll & Park Pay FAQ
Toll collection system
& Parking Payment collection
Opening Times for Customer Service
Monday- Friday 7am – 7pm
Saturday 9am-12.30pm
(Closed on Bank Holidays)
What types of Account are available?
Business and private accounts are available.
Business accounts have no limit on the number of tags and can be used on all
vehicle types (classes 2 to 8).
Private accounts are allowed a maximum of four tags for use on cars and light
goods vehicles (classes 2 and 5)
Pre-Paid accounts are available for both Private and Business customers.
Advance payment can be made using credit cards or by setting up a Direct Debit
mandate with your bank.
Post- Paid accounts are also available.
For Private accounts charges will be debited after each transaction.
Business accounts are allowed 30 days credit. Payment may be made by cheque,
credit/debit card or Electronic Funds Transfer.
How do I keep my account in credit if I have a Pre-Paid Account?
It’s straight forward. You simply set up a Direct Debit either through your
bank or credit card when you open your account. Choose the amount you wish to
pay in advance. If you are spending close to that limit we will send you a low
balance notification by email and automatically replenish your account using
your Direct Debit mandate. If you prefer, you can request text notifications
which will be charged at 15 cents per text.
What should my automatic top up amount be?
We recommend that you specify a top up amount that realistically equates to
your monthly toll/car park usage. You will find a full list of toll and car
park charges on the 'charges page'. The minimum top up is €36.00.
To adjust your top up amount drop a line to easytrip Services Ireland Ltd, E.A
House, Damastown Ind Estate, Mulhuddart, Dublin 15. Faxed requests must be
authorised by the account holder.
Will I get an account statement?
Pre-paid account holders will receive a monthly easytrip statement by post or you
can access it via our website. www.easytrip.ie.
Post paid account holders will receive a 30 day summary statement from the
date of account opening. Detailed statements are available on request, either
by post or via the website.
Site Address
Visit Easytrip Website
“….Both business and private accounts are available and can be either pre or post paid....."
Frequently Asked Questions
What happens if there is a red light in the Toll Lane and the barrier does not
lift?
A red light on entry to the toll plaza indicates that your account balance may
be below your agreed credit level. A message may also appear on the fare
display signage outside the toll booth indicating that your account may be in
suspended mode. In this event you are required to pay the appropriate toll
charge to the toll operator. You will then need to call our Customer Service
Department on lo call 1890 252436 as the toll operator will not have access to
your account details.
What happens if the barrier does not lift on entry into the Car Park?
Please take a ticket at the entrance, and telephone our Customer Service
Department on lo call 1890 252436 as the car park attendant will not have
access to your account details.
Will I get a receipt at the toll booth/Car Park?
No. Your easytrip summary statement will provide you with all relevant
information.
How do I receive my tag?
Your tag will be posted in a sealed anti-static bag or alternatively you may
collect from our Point of Sales Offices listed on our 'contact us' page.
Please indicate your preference on your eTrip application.
What happens if I change my vehicle?
If you are planning to change your vehicle or have already done so. Please
contact the easytrip Customer Service Centre on lo call 1890 252436 or +353 1
86132000 or by fax +353 1 8613250 or by email info@easytrip.ie