Service & Maintenance

Service and Maintenance by Electro

We provide a full range of service and maintenance options to cover all equipment supplied and installed by Electro. We also have the capacity of servicing other brands; please contact us for further details.

To ensure the longevity of our products and enforce all Health and Safety requirements, our automatic equipment must be serviced at least twice per year for commercial entrances. Electro are more than happy to offer this service to all our customers. Click on the images below for more information on each type of service we offer:

Electronic records are kept of all services, including all safety features, faults if there are any, and notes of any improvements that could be made.

An electronic copy of the service can be emailed, allowing you, the customer, to have immediate access to servicing data. This is particularly beneficial where there are a large number of products or entrances onsite.

All of our products meet or exceed current Health and Safety standards. Maintaining your equipment ensures compliance and is good practise. Equipment not complying to these standards can break down or malfunction, causing injuries which you may be liable for. By having a Maintenance Contract with Electro, the responsibility of the upkeep of the equipment will be passed to us.

This division supplies all of Electro’s customers with an excellent maintenance service across all equipment types. These customers can be a small single barrier user, a large multiple access control and gate automation customer such as a high-security site (an embassy or prison for example), or a very large car parking customer. All their requirements vary greatly from a cost-effective next day response, to an immediate response within a guaranteed time scale.

Why Have A Maintenance Contract with Electro Automation?

Ensures your equipment is working efficiency and doesn’t contravene any H&S Regulations
Increased lifespan of the equipment
Reduced number of call-outs as a result of breakdown
Ensures that the safety features are in correct working order which reduces the risk of insurance claims
Regularly maintained equipment will reduce operating costs and helps eliminate large, unexpected bills

What's Included in Our Service Visit?

Planned Preventative Maintenance
Basic adjustments to ensure the equipment is working correctly
Rectify any minor faults in opening and closing speeds, sensors, back check and latching
Ensure the equipment is compliant with all current Health and Safety standards
A full written report detailing the service

Some customers have ‘Revenue Critical’ applications where downtime can mean an inability to collect money. These may require their own tailor-made response.

Our Service & Maintenance Division supports over 1,500 accounts with the following services:

Planned Preventative Maintenance
General Service
Emergency and Priority Call-Out Service
Extended Warranty
Health and Safety Regulation and Compliance
Discounts on Parts and Labour
Competitive Callout Rates
Technical Back-Up Support
Training Programme
Disaster Recovery
Spares Holding
24/7 Nationwide Cover

Our Service & Maintenance Contract Plans:

Contract Level (G.P. Blue)

One maintenance call a year, i.e. Full inspection of all equipment is carried out, and a full written report is submitted.
10% Reduction of any parts used if required (except transmitters)
10% Reduction of additional labour rates if required.
Maintenance contract holders are given priority for call outs.
Access to 24-hour, seven-day week callout service.
Payment is due in advance of the term.

Contract Level (G.P. Green)

One maintenance visit per annum (Full inspection of all equipment is carried out, and a full written report is submitted)
One callout in case of breakdown is included – this allows for a maximum of 3 hours on-site during standard hours.
10% Reduction of any parts used if required (except transmitters)
10% Reduction of additional labour rates if required
Maintenance contract holders are given priority for call outs.
Technical backup support.
Access to 24-hour, seven-day week callout service.
Payment is due in advance of the term.